ATIIMU strives for your complete satisfaction. If your order is not quite right, eligible items may be returned or exchanged within 14 days of delivery, subject to our return conditions.

ATIIMU does not offer refunds. Approved returns of eligible full-price purchases may be issued as store credit, while size or style exchanges are available free of charge, subject to product availability and approval.

COMPLIMENTARY RETURNS & SIZE EXCHANGES

ATIIMU covers the return shipping cost for style and size exchanges. Our Customer Care team will provide the necessary return instructions and coordinate the process.

To request an exchange of style or size, please contact our Customer Care team at info@atiimu.com within 14 days of receiving your order, including your order number and request. All requests must be approved by ATIIMU before items are shipped back.

RETURN CONDITIONS

To be eligible for a return or exchange:

• -Items must be unworn, unused, and returned in their original condition, free from damage, marks, or signs of wear.

• -The original shoe box, dust bag, and all original packaging must be included.

• -All tags, accessories, and protective materials supplied with the product must be returned.

• -The ATIIMU shoe box is considered part of the product and must not be used as the external shipping carton. It must be placed inside suitable protective packaging.

• Shoes must be tried on carefully on a clean, soft surface to avoid marks or damage to the soles.

• Sale items and promotional purchases may be subject to specific return and exchange conditions, as stated at the time of purchase.

Items that do not meet these conditions may be refused for return or exchange, subject to applicable consumer protection laws.

Once the returned items have been received and inspected, our Customer Care team will confirm the outcome of your request. Approved returns will be issued as store credit, and approved size or style exchanges will be processed at no additional shipping cost to the customer, subject to availability.

DEFECTED OR DAMAGED ITEMS

If you find that your item is any less than perfect, ATIIMU will cover the associated approved return and replacement costs.. To be eligible, please follow these steps:

• Request for a return by emailing info@atiimu.com with clear photos of the damaged items within 24 hours of receipt. Our team will be in touch to arrange a free collections service for your parcel.

• Ensure that items are in their original and unused condition, with all accessories, tags, and packaging intact.

• Print the waybills provided and attach them to your parcel.

• Ensure that your item is sealed and ready upon the collection date

• Please keep the proof of delivery receipt signed/confirmed

Your exchange will be processed within seven (7) business days, including shipping fees & customs charges.
 Wrinkles or creases are not considered flaws but rather a mark of genuine Italian leather.

In addition, sale products are considered final sale and not eligible for a return. For questions related to your orders or returns, reach out to our team at info@atiimu.com